Customer Service
We know the unexpected can happen. When it does, we are here to make it right. If you have issues with broken bags, not so fresh popcorn or missing bags, contact us immediately.
Customer service hours are Monday through Friday from 10am to 5pm: (517) 940-4164.
You can also use the chat feature on the website and a representative with reach out as soon as possible.
Shipping Details
- Orders are shipped via UPS or USPS
- Most orders ship within 48 hours
- We ONLY ship Monday - Friday
- You will receive a tracking number via email once your order ships
- Delays out of our control happen on occasion. We thank you for your patience and understanding.
- If you need an order by a specific date, give yourself some extra time. Do not wait until the last moment.
Express Shipping
In order to deliver the freshest popcorn, most orders are shipped two day express. Orders going to the Western United States will ship three day express shipping.
Great Lakes Two Day shipping: Michigan, Indiana, Ohio, Illinois, Wisconsin
Great Lakes Shipping Rates
Order $0-$24.99 | $9.95
Order $25-$39.99 | $5
Order $40-$99.99 | Free Shipping
Order $100+ | $15
Midwest Two Day shipping: Nebraska, Kansas, Missouri, Iowa, Minnesota, Kentucky, Pennsylvania
Midwest Shipping Rates
Order $0-$24.99 | $9.95
Order $25-$39.99 | $7
Order $40-$99.99 | Free Shipping
Order $100+ | $15
South Two Day shipping: Alabama, Arkansas, Florida, Georgia, Tennessee, Mississippi, Louisiana, North Carolina, South Carolina, Oklahoma
South Shipping Rates
Order $0-$24.99 | $9.95
Order $25-$39.99 | $7
Order $40-$99.99 | Free Shipping
Order $100+ | $15
East Coast Two Day shipping: Virginia, West Virginia, Rhode Island, Vermont, New York, New Jersey, New Hampshire, Massachusetts, Maryland, Maine, Washington D.C., Delaware, Connecticut
East Coast Shipping Rates
Order $0-$24.99 | $9.95
Order $25-$39.99 | $7
Order $40-$99.99 | Free Shipping
Order $100+ | $15
Mountain West Three Day shipping: Nevada, Arizona, New Mexico, Idaho, Utah, Montana, Wyoming, Colorado, North Dakota, South Dakota, Texas
Mountain West Shipping Rates
Order $0-$24.99 | $9.95
Order $25-$39.99 | $7
Order $40-$99.99 | Free Shipping
Order $100+ | $15
West Coast Three Day shipping: Washington, Oregon, California
West Coast Shipping Rates
Order $0-$24.99 | $9.95
Order $25-$49.99 | $15
Order $40-$99.99 | Free Shipping
Order $100+ | $20
Alaska and Hawaii will ship best available
Extra Precautions
We take extra care to protect your popcorn. Each box has an moisture controlling desiccant packet to absorb excess humidity. Orders shipping longer distances will contain extra packing materials to absorb box damage and assist in keeping popcorn cool.